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Property Management
Redwood Strand LLC
Frequently Asked Questions
Everything you need to know before, during, and after your stay at Chapman House.
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Check-In & Check-Out
What time is check-in and check-out?
Is early check-in or late check-out available?
How do I access the unit?
What should I do if I have trouble getting in?
Parking & Getting Here
Is there on-site parking?
What's the best way to get here from Arcata/Eureka Airport (ACV)?
Is public transportation or bike access available nearby?
House Rules
Are pets allowed?
Is smoking or vaping permitted anywhere on the property?
Are parties permitted?
What are the quiet hours?
Are children welcome?
Amenities & Comfort
What kitchen amenities are provided?
Is there Wi-Fi?
Is there laundry on-site?
Are towels, linens, and toiletries provided?
Is there heating or air conditioning?
During Your Stay
Who do I contact if I need assistance or something isn't working?
What should I do in case of emergency?
How often is the property cleaned for longer stays?
Can I request extra cleaning or linen changes?
Location & Nearby Attractions
How far is the property from key destinations?
Where's the nearest grocery store, pharmacy, or gas station?
Two-Night, Extended & Monthly Stays
Do you offer two-night stays?
Do you offer weekly or monthly discounts?
Are mail delivery and packages allowed?
Is housekeeping available for long stays?
Can guests work remotely comfortably?
Booking, Payments & Policies
What's your cancellation policy?
Do you require a security deposit?
How are payments processed?
Do you charge cleaning or service fees?
Sustainability & Local Stewardship
How do you support the environment or community?
Miscellaneous
Is the property wheelchair or mobility accessible?
Can I store luggage before check-in or after check-out?
Are there security cameras or noise monitors on-site?
Do you allow filming or photography sessions?
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